Terms of Service

Last updated: 6 November 2026

These terms are an agreement between Bottalk Solutions Private Limited ("SoftTalk") and the business that signs up ("you"). By creating an account or using SoftTalk you accept them. Our Privacy Policy and SMS terms form part of these terms.

  1. The service. SoftTalk provides AI voice agents that answer calls to your SoftTalk numbers and make outbound calls to contacts you choose. Agents follow the scripts and questions you configure, answer from the information you approve, capture details and outcomes, and give you transcripts, summaries and reports. Where you enable them, agents can also send results to your systems and book appointments in a connected calendar.
  2. Your account. You must give accurate information, keep your login secure, and are responsible for activity on your account. You must be at least 18 and authorised to act for your business.
  3. Your information, scripts and contacts. You are responsible for the accuracy of the scripts, knowledge base, prices and other information you give SoftTalk; your agents rely on them. You confirm that you have the right to upload or connect every contact you give us, and to have SoftTalk call them on your behalf.
  4. Consent and calling rules. Before your agents call anyone, you must have their consent or another lawful basis under the Digital Personal Data Protection Act, 2023. You must follow the Telecom Regulatory Authority of India's commercial communication rules that apply to your calls, including Do Not Disturb (NCPR) preferences, permitted calling hours and any registration they require; identify your business on calls; and stop calling anyone who asks you to. You must not upload or call people under 18 without verifiable consent from a parent or lawful guardian. For calls outside India, you must follow the laws of the place called (for example the US TCPA).
  5. AI limitations. Voice agents can misunderstand people or make mistakes, including in the details and outcomes they record. You should review calls, outcomes and any bookings regularly. SoftTalk is not a substitute for emergency services and must not be used for medical, legal or emergency advice.
  6. Your other legal duties. You are responsible for complying with the laws that apply to your calls and messages, including call-recording notices and consent, and privacy notices to the people you call.
  7. Acceptable use. You may not use SoftTalk for unlawful, deceptive, threatening, harassing or spam calls or messages, to call people who have asked not to be called, to impersonate others, or to interfere with the service or other customers. We may pause campaigns or numbers that receive complaints or that we reasonably believe break these terms or the law.
  8. Fees. You pay the prices agreed for your account, in the currency and billing units shown in your account (for example per call pulse). Prepaid balances are used as calls are made or answered. Fees are non-refundable except where the law requires or we agree in writing. We may change prices with 30 days' notice.
  9. Third-party services. SoftTalk relies on providers such as telephone carriers, AI providers and Google. Their outages or changes can affect the service; we are not responsible for third-party services we do not control.
  10. Data. You own your business information, contact lists and call data. You let SoftTalk process it to provide the service, as described in our Privacy Policy. For the personal data of the people you call or who call you, you are the data fiduciary and we process it on your behalf and on your instructions.
  11. Availability. We work to keep SoftTalk available but do not guarantee uninterrupted service. We may change features, and will give notice of changes that significantly reduce the service.
  12. Suspension and ending. You can close your account at any time. We may suspend or close accounts that break these terms, fail to pay, or put the service or others at risk, with notice where reasonable.
  13. Warranty disclaimer. SoftTalk is provided "as is" to the extent the law allows, without warranties of fitness for a particular purpose or uninterrupted, error-free operation.
  14. Limitation of liability. To the extent the law allows, SoftTalk is not liable for indirect or consequential losses, including lost leads, sales, bookings, revenue or profits, and our total liability is limited to the fees you paid in the 3 months before the claim.
  15. Indemnity. You will cover SoftTalk for claims arising from your information, your contact lists, your calls and messages, or your breach of these terms or the law.
  16. Governing law. These terms are governed by the laws of India, and disputes go to the courts of Allahabad, unless the law where you are requires otherwise.
  17. Changes and contact. We may update these terms and will post the date above; significant changes are notified by email. Contact: anand@softtalk.in.