Privacy Policy

Last updated: 6 November 2026

SoftTalk provides AI voice agents that make and answer phone calls for businesses: for example to qualify leads and students, support customers, handle enquiries, and send reminders and follow-ups. This policy explains what information SoftTalk collects, how we use it, and the choices you have. SoftTalk is operated by Bottalk Solutions Private Limited, M106, Sector 25, Jal Vayu Vihar, Noida, Uttar Pradesh 201301, India ("SoftTalk", "we", "us").

Who this policy covers

• Customers: businesses that sign up for SoftTalk, and the people who use their accounts.
• Contacts and callers: people whose details a customer uploads or connects so that a voice agent can call them, and people who phone a customer's SoftTalk number. For this information we act on behalf of the customer: the business decides who is called, why, and what happens with the details. Under India's Digital Personal Data Protection Act, 2023, the customer is the data fiduciary and SoftTalk processes the data on its behalf.

Information we collect

• Account information: name, business name, email, phone number, login details, billing details.
• Business information and agent settings: the scripts, questions, knowledge base documents, website content and settings you give us so that your voice agents can hold conversations and answer questions.
• Contact lists: names, phone numbers and other fields you upload or import (for example from a file or your Google contacts) so that your agents can call those people.
• Call information: phone numbers, call time and length, the call audio while it is processed, call recordings (where recording is turned on), transcripts, summaries, the answers and details captured during the call, and the call's outcome (for example interested, not interested or call back later).
• Google data (only if you connect a Google account): see Google data below.
• Payment information: handled by our payment provider (Razorpay). We do not store full card numbers.
• Technical information: log data, IP address, browser type and cookies needed to keep you signed in and to protect the service.

How we use information

• To make and answer calls as each customer configures them, give callers the business's approved information, ask the business's questions and record the answers.
• To show customers their call history, transcripts, summaries and outcomes, to send the reports and messages they ask for, and to deliver call results to the systems they connect (for example by webhook or email).
• To bill customers for usage, provide support, and keep the service secure and reliable.
• To improve SoftTalk's quality, using our own review of calls and test conversations. We do not sell personal information, and we do not use it for advertising.

AI processing

During a call, the person's speech is converted to text, the voice agent's reply is generated by an AI model, and the reply is spoken in a synthetic voice. After the call, an AI model may produce a summary and the call's outcome. These steps are performed by the service providers listed below, under contracts that only let them process the data to provide their service to us.

Service providers we share information with

We may also disclose information when required by law, to protect the rights and safety of SoftTalk, our customers or others, or as part of a merger or sale of the business, with notice to customers.

Outbound calls and consent

Customers decide whom their voice agents call. Each customer must have the person's consent or another lawful basis to call them, and must follow the rules that apply to its calls, including the Telecom Regulatory Authority of India's commercial communication regulations (such as Do Not Disturb preferences and permitted calling hours) and the Digital Personal Data Protection Act, 2023.

If a voice agent called you and you do not want to be called again, say so during the call or contact the business that called you. You can also write to us at anand@softtalk.in with the number you were called on; we will pass your request to that business and help it stop further calls.

Google data

When a customer connects a Google account, SoftTalk accesses only what the feature the customer chose needs: to import contacts, read-only access to the customer's Google contacts so the customer can select people to add to a calling list; to book appointments (where enabled), the customer's free and busy times on the selected calendar and the events SoftTalk creates, changes or cancels. We do not use Google data for advertising, and people at SoftTalk read it only with the customer's permission, for security, or where the law requires.

SoftTalk's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

Customers can disconnect Google at any time in SoftTalk's settings or in their Google Account; we then delete the stored access token.

Call recording and notice

Where a customer turns on call recording, the voice agent can tell people at the start of the call that the call may be recorded. Customers are responsible for giving the notices and obtaining the consents that the laws applying to them and the people they call require.

SMS terms

• Program: SoftTalk appointment and service messages, sent on behalf of the business you spoke with.
• What you receive: confirmations, changes and cancellations of appointments or requests you made with that business on a call. No marketing messages.
• How you opt in: during the call, the voice agent asks whether you would like a text confirmation, and sends one only if you agree.
• Frequency: varies; usually one message per appointment or request.
• Cost: message and data rates may apply.
• Stop or help: reply STOP to stop messages at any time, or HELP for help. You can also contact anand@softtalk.in.
• Carriers are not liable for delayed or undelivered messages.
• Privacy: mobile numbers and opt-in information are not shared with third parties or affiliates for marketing or promotional purposes.

How long we keep information

• Call recordings: 90 days, then deleted automatically.
• Transcripts, summaries, outcomes and contact lists: while the customer's account is active, and deleted within 30 days after the account is closed, unless the law requires us to keep them longer. Customers can delete them earlier.
• Billing records: as long as tax and accounting laws require.

Security

We protect information with access controls, encrypted connections, restricted server access and stored secrets that only SoftTalk staff can reach. No system is perfectly secure; we will notify affected customers, and authorities where required, of a breach as the law requires.

Your rights

Customers can view, export and delete their call data and contact lists, and close their account.

If a SoftTalk voice agent spoke with you on behalf of a business, you can ask that business to give you a summary of your information, correct or delete it, or stop calling you. You can also write to us at anand@softtalk.in; we will pass your request to that business and help it respond. Under the Digital Personal Data Protection Act, 2023 you may also withdraw consent, nominate another person to exercise your rights, and complain to the Data Protection Board of India if your grievance is not resolved.

Grievance Officer: questions and complaints about personal data can be sent to anand@softtalk.in or by post to the address below. We aim to respond within 30 days.

Children

SoftTalk is a business service and is not directed at children. Customers must not upload or call people under 18 without verifiable consent from a parent or lawful guardian, as Indian law requires (for example in admissions calls, call the parent or guardian unless the student is an adult).

Where information is processed

SoftTalk and its providers may process information in India, the United States and other countries where they operate, with the safeguards required by applicable law.

Changes and contact

We will post changes on this page and update the date above; for significant changes we will notify customers by email. Questions: anand@softtalk.in, Bottalk Solutions Private Limited, M106, Sector 25, Jal Vayu Vihar, Noida, Uttar Pradesh 201301, India.