FAQ
Questions, answered
Getting started
What is a SoftTalk voice agent?
An AI agent that holds phone conversations for your business: it answers inbound calls and makes outbound calls, follows the script and questions you define, and records the outcome of every call.
What can I use it for?
Lead and student qualification, follow-ups, inbound customer support, business enquiries, reminders, confirmations, feedback calls and other routine conversations.
How do I set up an agent?
You describe what the agent should say and ask, choose a voice and language, and add the knowledge it may use, then test it with a call before it goes live.
Do I need any technical knowledge?
No. Agents are configured in plain language in your dashboard, and webhooks or API access are optional for teams that want to connect their CRM.
Calls and callers
Does it handle both inbound and outbound calls?
Yes. Agents can answer calls on your SoftTalk number and run outbound calling campaigns to contact lists you upload.
Will callers know it is AI?
It speaks in a natural, human-sounding voice, and you decide how it introduces itself: by name, as your team's assistant, or as an AI assistant.
Which languages does it speak?
English and Hindi. It follows the caller when they switch between the two during a call.
What happens when it doesn't know an answer?
It is instructed to tell the caller honestly and note the request for your team, rather than make up prices or policies.
How does it qualify leads or students?
It asks the qualifying questions you define, such as budget, timeline, course or city, and sorts each call into outcomes like interested, not interested or call back later.
Your data and billing
Can I see what happened on each call?
Yes. Every call has a transcript, an AI-generated summary and its outcome in your dashboard, and you get a daily report by email.
Can it send results to my CRM?
Yes. Call outcomes and captured details can be sent to your systems by webhook or API.
How is SoftTalk priced?
Pricing depends on your call volume and use case. Book a demo and we will give you a quote.
Is my data safe?
Calls are processed by trusted providers under contracts that limit what they can do with it, recordings are deleted automatically after 90 days, and we never sell your data. Read our Privacy Policy for details.
Still have a question? Contact us or read our Privacy Policy.